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Customer Service

Please read OOSILK's basic policy before buy, any question please feel free to contact us, have a nice shopping time!


Shipping & Delivery

Shipping fee: free shipping for all orders.

Shipping time: orders will be dispatched within 3 days, and it will arrive to your place within 3-10 working days.

99% customers will not be charged for any import duties /taxes. However, if there is, you may be subject to import duties / taxes according to your customs authority.


Return & Refund & Cancellation

Return & Refund

We are confident that you will be satisfied with our products. However, if not:

For orders with no problems:

You can return your unused product in 7 days after you received it, and we will give you a full refund (for free shipping orders, the shipping fee to your place will be deducted). OO silk is not responsible for your shipping fee.

For orders which are incorrect, faulty, or damaged:

Please contact us, we will issue a full refund or exchange a new one for you.OO silk is not responsible for items which fail to reach us.

Cancellation

An order can be cancelled in 6 hours after payment. However, no cancellations are accepted after 6 hours.


Privacy Policy

OO silk system provides absolutely secure shopping environment, we only need information that voluntarily given to make an order, we never electronically capture any customer information.

Oosilk.com is Secured by Geotrusts. Your private information is being protected and secured by using a SSL Certificate. We promise you never share customer information to any other third party, OO silk respects every customer’s privacy.


Shopping Guide

1. Find what you need

Catalog view: You can browse our pages by clicking the links in navigation bars. Or you can click the product at the home page.

Search: You may search the items you are interested in by entering key words, product names or item numbers in search box

Site map: You may navigate through our website by using the directory. Click here to view the site map.

2. Place an order

Choose the product: Choose the color and the size of product, add to shopping cart.

Go to checkout: choose a checkout method, as a guest or register, register is recommended, as you can log in to see the order information at any time.

Fill in billing and shipping information: Fill in information as requested.

Choose shipping method payment method: After confirming all of information, please choose a shipping method, and then payment method to complete your payment.


Payment

PayPal:(over 150 million accounts worldwide, for those who have owned the PayPal account)

Credit cards(payable direct on-line): we accept payment with Visa and MasterCard.

Cards (through PayPal --- customers who don't have a PayPal account can still use PayPal to pay by using a credit card or debit card.)

If you don't want to use any of the above; you can still order by email. Please email us product details, such as product name, color, size and your personal information, e.g. your name, shipping address, telephone, email address. Our customer service staff will assist you settle the payment through Paypal system. A bill from Paypal system should be generated and sent to you.


Order Tracking

If you receive the shipping advice email from us, use the shipment number on the shipping advice to track the order: go to https://www.usps.com/ if the order is shipped via postal post; go to http://www.dhl.com/en/express/tracking/shippers_reference.html ,if the order is shipped by DHL.

In case of DHL, enter shipper's Reference Number (the shipment number on the shipping advice), then complete the date range boxes accordingly by using your order date as the beginning date in the range boxes. Upon entering the shipper's reference number, a new tracking number (appears as Waybill Number) is assigned to your order automatically. Use this new number to track your order status.


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